-
- Audio Conference DVD's and CD's:
Customer Service Essentials: Steps to Increase Retention on Campus
Audio Conference Recording Price: 199.00 -
SUMMARY
Boosting enrollment, staff morale, staff and student retention at your institution doesn't need a miracle - Implementing an effective Customer Service culture can save students from leaving your campus. Please join us for a 60-minute audio conference to hear our subject experts discuss:
- Best customer service models for your university - Increase student & staff retention
- Keys to build a customer service culture at your institution
- Effective staff training: Methods to train your team for great customer service
- Customer service guidelines to beat competition: Convert prospects to students
-
PROGRAM BENEFITS
This 60-minute audio conference will provide useful tips to create a customer service culture at your university, boosting enrollment and increasing morale, staff and student retention.
-
PROGRAM HIGHLIGHTS
- Applying Customer Service to Higher Education - What Your College Needs to Know
- Creating customer service culture missions: Improve student retention
- How to apply customer service models to your institution
- Real-life examples of customer service your university can implement
- Building a Customer Service Culture - Keys to Attract & Keep Students on Campus
- Ways to integrate customer service into any department of your college
- Defining Higher Ed's "Customers" - Beyond students
- Redefine campus culture - Speaking the customer service dialect
- Strategies to Implement a Customer Service Culture at your University
- How to effectively train staff with customer service methods
- Staff Incentive ideas to motivate your university - Improve morale & reduce turnover
- Effectively plan & execute your customer service budget at your college
- Live question and answer session - Have your toughest customer service questions answered
- Applying Customer Service to Higher Education - What Your College Needs to Know
-
SPEAKER
Sue Koopmans is Registrar at Columbia College and a frequent presenter. Her experience includes:
- Sue is a charter member of the Columbia College Customer Service Committee.
- Ms. Koopmans has given customer service presentations at several national and regional conferences such as AACRAO, ACHE, and MACRAO.
- She is co-author with Eric Cunningham on the article, May I Help You? Developing a Culture of Customer Service, in the College & University Journal (2007, Vol 83, No. 1)
- Previously, she had years of experience in retail management that contributed to her passion for customer service.
Eric Cunningham is Associate Dean of Division of Adult Higher Education at Columbia College. His experience includes:
- Eric has five years experience as chair of the Columbia College's Customer Service Committee.
- He has made customer service presentations for several national and regional conferences such as AACRAO, ACHE, and MACRAO.
- Co-author with Sue Koopmans on the article, May I Help You? Developing a Culture of Customer Service, in the College & University Journal (2007, Vol 83, No. 1)
- Mr. Cunningham has over 18 years of higher education experience
-
PROGRAM MATERIALS
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
-
PRICING
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. Audio recordings will be received approximately three weeks after the live conference.
- Register Now
- Audio Conference DVD's and CD's:
