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Customer Service the Disney Way: Attract More Students & Boost Retention

Summary

Live Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Exceptional customer service is critical in overcoming today's growing recruitment and retention challenges. How can you integrate lessons from Disney's legendary customer service philosophy into your day-to-day operations and build a culture of excellence that invites students to enroll and remain at your college? Join us for this can't miss, 60-minute webinar where you and your colleagues will discover:

  • Strategies to boost retention using a student-centered service model
  • Keys to integrate Disney's service excellence into your daily operations
  • How to build a unique culture that caters to students, parents & alumni
  • Ways to apply Disney's service approach to enhance the student experience

Program Highlights

  • Lessons Learned from Disney: A Customer Service Model for Higher Ed

    • How to turn your front-line staff into a top-notch service team
    • Strategies to make service excellence part of everyday operations
    • Ways to attract more students by applying Disney's service approach
    • Keys to improve your school's image & brand with your service model
  • The Nuts and Bolts of Service: Build and Maintain a Plan Like Disney's

    • Tactics to create a campus environment that "speaks" service
    • Strategies to make it easy to do business with your university
    • How to see situations through the "lens of the customer"
    • Ways to turn service into "wow" moments
  • Boost Graduation Rates: Strategies to Enhance the Student Experience

    • Keys to identify your college's unique service standards & philosophy
    • Techniques to integrate service excellence into any department
    • Specific ways to provide a brand of superior service and value
    • Strategic skills inspired by Disney to ensure employee performance is A+
  • Live Question and Answer Session - Have Your Specific Questions Answered!

About The Speaker

Customer service expert Teri Yanovitch has been on the frontline of the customer experience for more than three decades.

  • Over the past few years Teri has taken her approach to service excellence to many educational institutions including: Rollins College, Montana State University, Clarkson University, Pima Community College, Drexel University, George Washington University, University of North Florida, Cornell University, Pensacola State College, College of Central Florida, Santa Fe College, Lake Sumter State College, Seminole State College, University of South Florida and others.
  • Author of the acclaimed "Unleashing Excellence - The Complete Guide to Ultimate Customer Service", she is a former speaker and seminar leader for the Disney Institute. She was also the Regional Trainer for the Hertz Corporation Southeast United States and Caribbean and Vice-President at Philip Crosby Associates/Quality College.
  • Teri takes a holistic, system-oriented approach to helping organizations transform their service culture.

Program Benefits

Integrate lessons from Disney's legendary customer service philosophy and build a culture of service at your university guaranteed to boost student retention, enrollment and morale.