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- Audio Conference DVD's and CD's:
Campus Parking Complaints: Keys to Solving Problems Faster & Easier
Audio Conference Recording Price: 199.00 (U.S. Dollars) -
SUMMARY
Parking is always an issue at Colleges and Universities and everyone complains. It is critical that proper guidance is given to those handling these complaints in order to reach effective resolutions in a timely manner. Join us for this 60-minute audio conference where you and your colleagues will learn:
- Strategies for handling difficult situations due to campus parking
- Easier ways to handle the number one campus parking complaint
- What parking enforcement officers can do to prevent problems
- Best practices for handling angry students, staff & visitors
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PROGRAM BENEFITS
This 60-minute audio conference will provide you and your colleagues with strategies for handling difficult situations due to campus parking complaints.
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PROGRAM HIGHLIGHTS
- Solutions to Your Toughest Campus Parking Complaints
- What to say when there are just not enough spaces to go around
- How to make sure parking enforcement works
- How to ensure that complaints are resolved in a timely manner
- Proactive ways to deal with criticism from the local community
- How Campus Parking Enforcement Officers Can Prevent Problems
- Strategies for preventing legitimate grievances
- Where parking enforcements officer's duties begin & end
- How campus police can create awareness about parking policies
- Keys to Handling Angry Students, Faculty, Staff & Visitors
- How to prepare your staff to handle the bad behavior that they will encounter
- The first thing you should do when you get an irate complainer
- Methods for diffusing the most heated situations
- Live question and answer session - Have your specific questions answered
- Solutions to Your Toughest Campus Parking Complaints
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SPEAKER
James T. Overton, Chief of Police, Delaware State University
- Chief Overton started his law career in 1984 as a police cadet with the Hampton Police Division, Hampton, VA. He spent 18 months in that position and was then promoted to police officer and attended the Hampton Roads Regional Police Academy in 1985. His assignments included patrol, minority recruiter, street crimes unit, and community policing project manager. As a corporal his assignments included special investigations, DEA task force, and patrol supervisor. As a sergeant his assignments included special investigations supervisor, patrol supervisor, and SWAT counter-sniper.
- He left Hampton Police in May 2000 to become Deputy Chief at the newly created Delaware State University Police Department, Dover, DE.
- After 5 years in the position, he was appointed as the 2nd ever Chief of Police for DSU in May 2005 and also serves as the Associate Vice President for Public Safety.
- Chief Overton is a member of and active in several law enforcement organizations to include the International Association of Campus Law Enforcement Administrators (IACLEA), the International Association of Chief's of Police (IACP), the National Organization of Black Law Enforcement Executives (NOBLE, serving as the Delaware Chapter's President), and the Delaware College and University Public Safety Association.
- Chief Overton is also a member of the Delaware Air National Guard (19 years) and holds the position of career advisor for the 166 Maintenance Group in New Castle, Delaware.
- He was selected as First Sergeant of the Year for 2006 and has received several military decorations to include the Meritorious Service Medal.
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PROGRAM MATERIALS
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
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PRICING
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. Audio recordings will be received approximately three weeks after the live conference.
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